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Terms of Services

Effective Date: October 2025
Company: Luxe Stay Services (Pravaya Group LLC)
Contact: admin@luxestayservices.com | +1 (787) 674-0741 | www.luxestayservices.com

1. Acceptance of Terms

By booking, scheduling, or receiving services from Luxe Stay Services (“the Company”), the Client agrees to these Terms of Service. These terms constitute a binding agreement between Luxe Stay Services and the Client for all services rendered, including cleaning, maintenance, and property management services.

2. Scope of Services

Luxe Stay Services provides professional cleaning, maintenance, and property support services for residential and short-term rental properties.
Specific service inclusions are detailed in the client’s service proposal or booking confirmation. Tasks not explicitly listed will be considered add-ons and may require additional fees.

Excluded tasks include (unless contracted as add-ons):

  • Dishwashing

  • Laundry (unless booked)

  • Organization, decluttering, or staging

  • Moving heavy furniture or appliances

  • Handling biohazardous or unsafe materials

3. Booking and Deposit

To secure a booking, a 25 % non-refundable deposit of the total service amount is required at the time of reservation.
The remaining balance must be paid before or on the day of service, as specified in the client’s invoice or service agreement.

4. Cancellations, Rescheduling & Access Policy

  • Cancellations made with less than 24 hours’ notice will be charged 100 % of the booking deposit.

  • Reschedules within 24 hours of the scheduled service are subject to a $45 change fee.

  • Access Denied Fee: If the cleaning team arrives and access to the property is denied or keys/codes are not available, a non-refundable $45 fee will apply.

  • No-Show Policy: If the Client is absent and access cannot be granted within 20 minutes of the team’s arrival, the appointment will be considered a no-show, and the service fee will be charged in full.

  • Luxe Stay Services reserves the right to reschedule in cases of emergencies, weather conditions, or operational constraints.

5. Client Responsibilities

  • Clients must ensure:

  • Safe and unobstructed access to the property.

  • All pets are secured prior to the team’s arrival.

  • Utilities (water, electricity) are available.

  • Areas to be serviced are reasonably clear and accessible.

  • Failure to meet these conditions may result in cancellation or rescheduling fees.

6. Satisfaction Guarantee & Reporting

If the Client is dissatisfied with any area of service, Luxe Stay Services must be notified within 24 hours of service completion.
A re-clean may be offered at no additional charge if the claim is validated.
Refunds are not automatic and are evaluated case by case.

7. Damages and Liability

Clients must report any damages or losses within 24 hours of service completion.
Luxe Stay Services maintains liability insurance and will review each case individually.
The Company is not responsible for:

  • Normal wear and tear

  • Pre-existing damage or poor maintenance

  • Fragile or unsecured items not disclosed before service

  • Lost or misplaced valuables left unattended

8. Pricing and Additional Charges

All pricing is based on standard conditions.
If a property requires more time or effort due to excessive buildup, clutter, or conditions beyond standard cleaning, Luxe Stay Services may adjust the service fee accordingly.
Clients will be notified before any additional charges are applied.

9. Payment Terms

Payments are due as specified in the invoice. Accepted methods include bank transfer, check, credit/debit card, or AthMóvil.
Late payments may incur a 5 % late fee or may suspend future bookings.

10. Employee Non-Solicitation

Clients agree not to hire, solicit, or contract directly with Luxe Stay Services’ staff or contractors for a period of 12 months following their last service.
Violation of this clause will incur a $2,500 fee as compensation for recruitment and training costs.

11. Safety & Limitations

For safety reasons, Luxe Stay Services personnel will not:

  • Climb higher than a 2-step ladder

  • Move heavy furniture or large appliances

  • Handle waste or substances considered hazardous

  • Provide services in unsafe or unsanitary environments

12. Service Modifications and Availability

Luxe Stay Services reserves the right to modify, pause, or discontinue any service with notice, particularly when safety, property condition, or other operational limitations make the service unfeasible.

13. Privacy and Communication

Client information will be used solely for booking, payment, and service coordination.
By booking, the Client agrees to receive communications via email, phone, or SMS related to their appointments, promotions, or account updates.

14. Governing Law

These Terms shall be governed by the laws of the Commonwealth of Puerto Rico, without regard to conflict of law principles.
Any disputes will be resolved in the competent courts of San Juan, Puerto Rico.

15. Updates to Terms

Luxe Stay Services reserves the right to modify these Terms of Service at any time. Updates will be published at www.luxestayservices.com/pages/terms, and continued use of services implies acceptance of the new terms.

Contact Information

For questions, feedback, or claims regarding these Terms:
admin@luxestayservices.com
(787) 674-0741 | (787) 513-4123
www.luxestayservices.com

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